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Information

April 10, 2020

Response to the Declaration of Emergency Situations (2)

In view of the government's declaration of emergency due to the outbreak of the novel coronavirus infection (COVID-19), we will downsize some operations at sites in the designated areas. We apologize to our customers and business partners for the inconvenience caused. In addition, our company business sites other than those in the designated areas continue to operate as usual.

(Sales offices and service centers in Nagoya City and Anjo City have been added to the designated area.)

                                                                                 Note

1.The name of the site where the business is reduced based on the request to refrain from going out, and the detail of customer service at the site.

 (1) Head office in Kawasaki (Takatsu-ku, Kawasaki-shi, Kanagawa) : Only some employees in charge of safety and emergency response will come to the office. For inquiries from customers, please call the following contact numbers. Also, please note that the response will be provided by teleworkers and sales and service offices in areas where regular work is available.

(2) For each of the following sales and service locations, we will forward your call to an available location in the suburbs. In addition, some sales and service staff work by telework.

① Atsugi Customer Service Office (Atsugi-shi, Kanagawa)

② Saitama office (Kita-ku, Saitama-shi, Saitama)

 

(3) The following sales and service locations will be handled using the regular phone number. However, we would ask for your understanding in advance that certain operations will be handled by teleworkers and sales and service offices in areas where regular work is possible.

① Osaka Sales Office and Osaka Service Center (Suminoe-ku, Osaka-shi, Osaka)

② Fukuoka Sales Office and Fukuoka Service Center (Hakata-ku, Fukuoka-shi, Fukuoka)

③ Nagoya Sales Office and Nagoya Service Center (Showa-ku, Nagoya-shi,Aichi)

④ Anjo Sales Office, Automotive Sales Office and Anjo Service Center(Anjo-shi, Aichi)

 

2.Duration

  Wednesday, April 8, 2020 - Wednesday, May 6

* The period and handling method may change depending on the future situation.

We will continue to make every effort to ensure the safety of oue customers, business partners, neighbors, employees and their families, and to prevent the spread of infection in accordance with national and prefectural policies.